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June 4, 2018 In Marketing

Romancing Social Media

Business relationships are actually quite similar to romantic ones. Both thrive on attention. The more positive, the better. The more consistent, the better… with an occasional unexpected perk.

Like, what?

Flowers for no reason would be the romantic metaphor. One printing company we enjoy working with would, for no discernable reason, occasionally give us a printing job for free. “Thanks for being one of our favorite customers,” was the stated reason.

Wow, we thought, how cool is that? Interestingly, that printing company only had to offer that perk once in a blue moon. Because it made a lasting impression. Obviously, we enjoyed the sentiment. And the perk. Of course, we wanted to keep being that favorite customer. So we gave them more of our business.

In social media, you can do something very similar.

**And for lots less.**

All it takes is time and intention. It all boils down the organization’s commitment to sustaining excellent relationships with clients and prospects. And the key to that?

Romancing the client:

Frequent reminders about how important they are to you
The occasional perk
Use client examples of great work on social media
Send those posts to your client – with feedback when appropriate

While FocalPoint knows it’s important to keep up traditional communication and PR, we also believe our clients should also be romancing their relationships through online forums

Website updates
Frequent blogs and vlogs
Use the NOTES application in Facebook to create a special, limited-time “friends and family” promotion, tag friends and clients and ask them to pass along your exclusive deal.
Tweet out contests, shout out to loyal customers and promote events. (And don’t forget to retweet loyal customer tweets.)
Name drop on LinkedIN shares

Interesting conversations are happening all the time, so why not participate in a very visible way that says to your clients, “I really like you and you are the heart of our business.”

LinkedIN romance

Join as many groups on LinkedIN as you can that are related to what you sell and post a question or a tip on a regular basis. Client name drop (it’s free and it works wonders!)

Mention a client If you have a blog or e-newsletter
Post a client announcement to your Linked-In groups with a link whenever you release a new issue or blog posting.
You’ll look great to lots of business people
…and so will your client.

Romance isn’t dead. It’s on line and doing fine!

May 29, 2018 In Marketing

The Persuasive Art Of Email

Email is old school.

Or is it?

Worldwide, there are roughly 2.6 billion daily email users. And more than 4.3 billion email accounts. With 1.7 email accounts per user, email is definitely still relevant. More so, when you want to communicate to those in business.

Here’s how to use email persuasively and effectively:

Begin with a killer subject line

Your subject line is crucial. That’s what draws your reader in.
Lead with something strong, such as “What your competitor doesn’t know” or “Pay off your student loan in half the time” – called a Gain
Pain headlines work well, too, i.e., “Say this, but never this,” or “The one word that kills a sale,” to absolutely draw readers.
It’s human nature to want to know pain and gain secrets and inside information. Pique your readers’ curiosity.
Keep it short and sweet (or search engines will truncate it for you.)
Make your subject line handheld display-friendly. Smaller devices show between 6 – 10 words, so the ideal subject line is between 4 and 7 words (50 characters max).

**Then satisfy that curiosity. Almost.**

Keep your information short and crisp. Show your knowledge but don’t tip your hand. It’s a delicate balance.

Dangle bits of information and use key words and phrases consistent with your targeted market segment.

Promise more information by motivating them toward next steps. “Click here to find out 5 more ways to drive your best customer away,” is a good tactic.

Communicating scarcity or quick action still works to compel readers to click (or act). However, if you overuse this tactic, your readers will quickly become immune to it.

Show your email recipient you know something about them

People want to feel special. The more personalized your email is, the better. This means you need to segment out your email list. But that time and energy generally pays off.

If you are targeting Boomers, make sure you are speaking their language. Ditto for Millennials, restaurant managers, small business owners, or recent college grads with huge student loans. The more personal, the better.

Humor works

So does using the unexpected in a new way. “How to break all the rules and still beat your savviest competitor,” is a great example of that. Be irreverent and have fun. You’ll come across as a company that will be fun to work with. And who wouldn’t want that?

January 23, 2018 In General News

Why the Perfect Ad Agency May Not Be Perfect for You.

Hot ad agencies generate a lot of attention. They always have.

Twenty-to-thirty years ago, the hottest firms tended to be the largest marketing houses. They had big hyphenated names and established themselves at elite addresses downtown. They had genius creative directors and the money to hire the coolest production teams. They generated quite a buzz. And companies flocked to them for killer ad campaigns, which gained a lot of awards.

But a funny thing happened along the way to the Addy Awards. Those large ad agencies began to lose their big clients to smaller agencies who were hungrier. The smaller ad agencies were more flexible, since they didn’t have to feed a huge staff. They were also more savvy and creative, offering more for their new clients, for less. So clients left the big firms and enjoyed being a big fish in a smaller pond.

The past ten years have seen the growth of smaller, quirkier marketing firms that specialize in things like tech, or industry, or not-for-profits. The firms are small and have colorful trendy names. They hire genius creative directors that communicate exceptionally well on social media. And they win a lot of awards. And attract a host of new clients looking for attention in a very distracted world.

The point is, there will always be a hot new ad agency generating a lot of buzz. And although it can be great fun to have your marketing done there, your company will find that it takes a lot of agency time and energy to maintain that buzz. A few clients of that agency will get great glossy, stand out work that wins eyeballs… and awards. But most of the clients will get to claim that the hot agency works for them, and get middling work. So after awhile, they will move their work to another hot ad agency. And on it goes.

Or not.

You could choose to hire an agency without a colorful name that isn’t trying to be the hottest new firm in the marketing world. A firm that provides you with solid marketing advice based on careful industry research, leading to memorable marketing directed to precisely the right eyes.

Sure, sometimes those ad campaigns will be quirky, visually stunning and even award-garnering. But not why we do the work.

At FocalPoint, we attract and keep our clients through dedication to our clients and impeccable work. That’s who we are and always will be.

January 2, 2018 In Business, Marketing, Strategic Planning

What’s on your back burner?

When managing a company is your responsibility, a lot of important detail work gets put on the back burner.

So what’s simmering on your back burner?

Updating your web site with fresh page content?
Better utilizing social media?
Updating the navigation of your site?
Making sure your web site if properly protected?
Preparing trade show materials for your soon-to-be-released product?

Or maybe it’s larger than that. Perhaps what you don’t have the time or energy left to do is revamp your marketing strategy to bring in new business.

Interestingly, what’s relegated to your back burner can have a huge impact on the very thing that’s stressing you out right now. Such as your last quarter ROI.

That’s because when your marketing is taken care of strategically with a practiced eye towards your industry, your job gets a little less intense as your ideal customers begin to take notice of what your company can actually provide to them.

What you do

Carve out a 90 minutes to meet with us when the time is right for you. Tell us what you don’t have the time or the people to do, and what results you’d like to see. Give us your parameters, financial and otherwise.

What we do

When you say go, we do the work, providing you with feedback, details and a few fine-tuning decisions along the way. We don’t make assumptions. We research your niche and come up with several positioning approaches that tell your story to the right people — in a compelling and memorable way. We also adjust to your budget and your timeframe.

What we do is eye-opening. Don’t be surprised if we uncover a few fascinating things about your own rapidly shifting marketplace that raise your eyebrows. Or help you determine how your company can make the most of its sweet spot through well-placed ads in carefully researched places you may not even be aware of.

It all starts with a 90 minute meeting.

Say when.