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The Real Value of Customer Service

I find myself frequently disappointed with local customer service. As an Indy businessman and homeowner, I’d like to turn that observation on its head. I’m fiercely proud of my city and my business. I’d like to represent both well.

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Post game analysis

New year, fresh start!

No matter what your business faced or how your team pulled through, now’s a great time to provide your team a well-deserved pat on the back and a thoughtful review.

  • Maybe that’s a half-day out of the office retreat.
Or a recognition lunch. Find something positive to recognize in each staff member, i.e., “Rookie of the Year,” “Best Use of Humor in a Low Moment,” “Most Inspirational,” etc.
  • Second, measure: Take stock. List your division’s accomplishments.
    • How close did you come in each category compared to your goal?
    • Where was growth centered?
    • How did this past year stack up with last year’s?
    • Think marketing. Where do you need to build? What should you be highlighting for future growth?
  • Lastly, where is your business headed? What will you keep as is? What needs to be changed or discarded altogether?
    • There’s no better time of year to debrief, reflect and regroup. If you take the time to do this now, it can prevent you from launching automatically into a repeat of this year. And progress and growth demand new vision.

Budget-stretching creative marketing techniques for small businesses

How can I expand my business in a slow-growing economy, you ask?

We get that question a lot here at FocalPoint. Because despite news that employment numbers are up and the economy is percolating, we’re not feeling any kind of surge here in the Midwest.

So, what can you do to increase your marketing share?

The short answer is: get creative! But of course, any marketing solution we recommend begins with us doing a lot of listening to what you do, how you do it differently, and what you are trying to achieve.

That said, here are some interesting ideas we may consider for small and medium sized businesses on a budget:

  • Believe it or not, on-line advertising may be your best bet. Depending on your business niche, Facebook, Twitter and Linkedin may be good places to invest for little money.  We can help you figure out which type of on-line advertising creates the best pop for you by doing test ads. Test ads are run for a short time (for very little money) to see how well an ad will play out before we make a bigger buy. (Yes, we really can do that!)
  • You most assuredly cannot match larger competitors dollar-for-dollar but, you absolutely can use unusual or unexpected media approaches to woo business your way.
  • If your budget is tight, chances are you need to be more targeted with your advertising. Rather than a broad brush approach, we hunker down and do some real due diligence and discover how your potential customers actually make buying decisions. Only then do we select a medium that targets your customers in a way they want to be approached.

Here’s a glass half full way to think about marketing on a budget: Because your business is smaller, you have the ability to react quickly to current conditions and (together with us) create ads and promotions that use trends, changing circumstances, opportunities, and headlines to your advantage.

Let the creative sparks fly!

Update: There’s Still Quite The Buzz About Drones

It was a little over a year ago that I wrote a post entitled, What’s All The Buzz About Drone Videos?  In this post, I took a closer look at what drones really are (and aren’t), how they are being used and what benefit they might have to your business.  A large reason for me writing the post was that drones were a hot topic at the time in the video production world and I was getting asked several questions about my viewpoint on drones.  Fast forward to over one year later and drones are still a very hot topic.

A lot of the discussion around drones still stems from the whole “newness” factor.  As I mentioned in my previous post, a flying helicopter with a camera isn’t really new, but an unmanned flying helicopter with a remote control is a different ballgame.  Business and the general public have misconceptions about what a drone actually is and, often times, only hear the “bad” things.  That being said, there have been some important updates since my last article that I want to share.

FAA Confirms Drones Must Be Registered

The FAA confirmed during a recent press conference current drone owners – and not just new purchases – will have to be registered.  Officials hope to have the rules in place by Christmas, when as many as 700,000 drones are expected to be sold.

Currently, only commercial drone users are required to register with the FAA. Other drone users are required to fly devices below 400 feet and obtain FAA permission before operating within five miles of an airport. Operators are also supposed to avoid passenger planes.

The FAA will establish a committee of government and industry officials, as well as drone users, to work out the details of the registration system. It’s unclear if all drones will have to be registered, though the AP reports that toy and other small devices will likely be exempt.

Nobody knows exactly how many of the robotic aircraft are already flying around, but most estimates top 1 million.  This means plenty of people will need to get familiar with these new regulations.  As with many things drone related, when it comes to laws there is a lot of gray area.  This means it’s likely there will be reports of mishaps with unregistered drones showing up in the news.

Drones & Safety

The crazy thing about drones in the news is that the discussion rarely is about video.  With the exception of this drone fireworks video below that now has over 12 million views, the #1 reason drones make headlines is regarding safety.  While it’s completely understandable because there have been some safety issues, it’s a shame because these devices can capture some magnificent HD quality video.

As a marketing professional and owner of a company that provides HD video production services, my hope is that the conversation surrounding drones will make a shift toward one with positive sentiment.  I’d like to see the necessary laws get put in place and misunderstandings be resolved so we can all focus on using these devices in the way in which they were intended – to capture high quality video from a unique perspective.

What’s Next with Drones?

As with all new technology, it takes time for people to understand it.  The same is true with drones.  Once the dust settles on the law updates and adoption of these devices continues to accelerate, business usage will grow.  This is what is exciting about using drones to shoot video, take photos, etc.  The sky is the limit (literally) to what can be done using drones in industries such as real estate, agriculture, sports, etc.

Want to talk more about using drones for video production?  Here’s my card so you can get in touch!

 

5 Key Factors That Make or Break Your Video Production

 

1. Audio
This list is not any particular order, however, I feel like audio does need to be at the top for a reason.    A video with bad audio is unbearable.  That’s really the bottom line.  I don’t care if you are using an iPhone to shoot video or hiring a video production company like Focal Point, great audio MUST be a top priority.  There’s nothing that will make someone abandon watching a video faster than poor audio.  Do whatever you need to do to get this right.  The investment is worth it and anyone with a video production background will tell you the same.

2. Lighting
Every type of video production will involve some sort of lighting.  You can make a video without sound, without camera movements, but you can’t make one without light.  This means getting the lighting right is critical.  When it comes to products, correct lighting techniques are extremely important to capture the features.  When it comes to shapes and textures, proper lighting can be used to create just the right mood for the video production.  Knowing how to correctly light a scene takes practice and certain skill set.  If not done properly, bad lighting can mean more time in the video editing room and more cost to the client.

3. Storytelling
In order for your video marketing efforts to be effective, a story must be told.  Instead of thinking about how the “sell” is going to happen, start with a plan for the story that needs to be told.  Often times, the most memorable video marketing pieces barely mention or show the product.  Certainly if you want your video to be one people will share, the story must be compelling and well thought out.  Outline the story first and if you get that right, the rest will fall into place naturally.

4. Pacing
Video pacing and rhythm can have an incredible impact on the audience.  The pace of a video typically falls on the shoulders of the editor.  The same shots can come together a different way and give the video an entirely different feel.  Consider questions like – should the video production have a quick pace to evoke a sense of excitement and action?  Or does it make more sense for a more relaxed, slower piece with longer shots?  Answer these questions and make sure the video editor or video production company knows exactly the feel you’re looking for.

5. Shot Composition
Understanding the right type of shot for the right situation is a very important aspect of any video production.  Should a close up or medium shot be used?  How should the person or product be framed?  If you’ve spent any time around video, you might have heard of the rule of thirds.  This is a method for creating shots and one that takes times to understand and perfect.  Knowing all of the shots that must be captured and getting it all right the first time is huge.  No one likes to do a retake, especially the clients. 

When It All Comes Together

When everything comes together, the result is a very powerful video production that captures the audience, tells a story and compels some time of action.  Once piece that I am particular proud of that the Focal Point team produced is this video for Shiel Sexton telling the story of the construction process for the Palladium in Carmel, Indiana.  Now that we’ve covered the 5 key ingredients, notice the audio, lighting, storytelling, pacing and shot composition used to make things come together.  This is an absolutely beautiful building and I hope you’ll agree that we captured that beauty along with a compelling story in this video.

Palladium from Focal Point on Vimeo.

Contact Us for Video Production in Indianapolis

On of Focal Point’s core services is video production.  We’ve been able to work with some great clients in the Indianapolis area and beyond.  Take a look at some of our videos on Vimeo here to get a feel for the quality of work we’re able to achieve.  Let us know if we can help you plan and product your next video production by contacting us here. 

How to: Deliver the 1-2 Content Marketing Punch

My last 2 posts really got me thinking about the 2 different types of posts that should be a part of every content marketing plan.  I often think businesses publish these 2 types of posts naturally, but don’t take the time to think about the strategy behind it and set realistic expectations.  Let me explain how using these posts right way can be just the 1-2 content marketing punch you’re looking for…

The Easy to Follow Content Plan for New Bloggers post I published a couple of weeks ago, is one that will never “expire.”  It’s what many marketers like to call “evergreen” content.  While my post from last week about my 5 of My Favorite Super Bowl Ads is definitely a post with a shelf-life.  Both types of posts are equally important to any effective content marketing plan and it’s important to understand that ahead of time.  To explain, I will dive deeper into each type of content and offer up some tips for making it all come together.

What Is Evergreen Content?

Evergreen content has no expiration date.  It’s always relevant no matter the day, month or year.  For example, let’s say you are an auto mechanic.  As part of your content marketing plan, you’ve decided to create a series of how-to videos.  two of those videos happen to be: how to change a flat tire and how to jump start a car.  This content is evergreen content.  Fundamentally, these two things are never really going to change.  Furthermore, a potential customer could need help changing a tire or jump starting a car on any given day of the year.  The shelf-life of this helpful content is potentially forever.

What Is Shelf-Life Content?

Shelf-life content is seasonal/cyclical in nature and/or has an expiration date.  For example, let’s say that same auto mechanic also included in the content marketing plan a video covering winter driving tips and other about ways to keep your car cooler in the summer.  Both of these could be very useful posts, however, they both will also be very seasonal posts.  When it’s summer, odds are that winter driving tips videos isn’t going to get very many views.  But when winter rolls around, the summer video is going to be more popular.

Both Types of Content Are Equally Important

The question I get asked quite often when having this discussion is: which type of content should I invest my time and money in producing?  My answer is always both.  It doesn’t matter if we are talking about video content, email campaigns, or even infographics – in order to deliver the 1-2 content marketing knockout punch you need to have both.

Here’s why: content marketing is a marathon, not a sprint.  But it sure does help if you’re able to sprint every other mile.  Pretty crazy analogy, I know, but not taking into account the elite athletes who sprint the whole thing – could you imagine if the everyday runner was able to do that?  Well that’s what having both types of content is like.

You see, for a business it makes sense to consistently publish helpful, evergreen content week after week.  But where you might really see the big spikes in sales or traffic will be around the shelf-life content.  Maybe it’s a Valentine’s Day campaign with a huge sale that really drives revenue in the month of February.  Or maybe every year Christmas time is absolutely critical to the success of the business.  All year long you’ve built the relationships, established trust and educated your potential customers.  By the time these key dates on the calendar roll around, you’ve got a bigger email list, larger social media following the marathon becomes a sprint you can win by accelerating sales like never before.

Ready to Start Your Content Marketing Plan?  Get in touch with me today!

3 Quick Content Creation Tips

So now that you know the importance of the 1-2 content marketing punch, here are 4 quick tips that are sure to help with creating both evergreen and shelf-life content.

1. Change Your Environment

Whether it’s writing a blog post, planning a video production or brainstorming a social media marketing campaign – we all get into a rut sometimes.  I’ve found that more times than not, it’s just a matter of changing up your environment.  Get out of the office, go to a coffee shop, try working in the morning or later at night.  Whatever the normal routine is, breaking free from it is often just the change of pace you need.

 2. Have Monthly or Quarterly Themes

This can greatly help to simplify things.  By planning ahead about the type of content that will be created, it’s easy to determine which pieces should be evergreen and which should have a shelf-life.

3. Answer Questions

Open your email and look at the last 4-5 questions you answered from clients or prospects.  Is it possible to turn those questions and answers into blog posts, videos, etc.  Each one could probably be classified as evergreen or shelf-life content and can easily fit into your content marketing plan.   Need more questions to answer, check out Quora, Reddit, Inbound.org, etc.

SEO TIP:  over half of all search queries use 3 words or more.  This means people are searching for answers to questions.

Need Help with Your Content Marketing Plan?  Contact me to help develop a strategy that makes sense.   

* Muhammad Ali photo from Huffington Post