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Educating Your Prospects for FREE Makes Them Better PAYING Customers

Educating Your Prospects for FREE Makes Them Better PAYING Customers

Everybody wants somethings for free, but businesses need to make money to, well, stay in business.  So what if I told you that giving away free information to your prospects actually results in better paying customers?  Would you believe it?  In fact, as a business, giving away free information might be one of your best content marketing strategies.  Let me explain…

Your Customers Want To Feel Empowered.

They’re reading online reviews, watching how-to videos and listening to podcasts.  And they’re spending more time doing these things prior to purchase than ever before.  A large part of your marketing strategy when it comes to content development should be putting a plan in place to educate your customers by providing them with free information.  The reason why is simple – if your prospects/customers don’t find you when doing this type of research, they’re going to find “someone else.”  That “someone else” is going to be your competition.  Let’s jump right into a couple of case studies to show you what I mean.

Case Study: Lowe’s Fix In Six

One of my favorite examples of a business that does a great job of educating its prospects and turning them into customers is Lowe’s.  Just take a look at this Vine video…

Pretty cool, huh?  Who knew that real mayo could help remove wood stains?  Side note – I haven’t actually tested this yet, but I am taking Lowe’s word for it.  Now that’s some pretty useful information.  Information that doesn’t really directly make Lowe’s any money (last time I checked they didn’t sell mayo at Lowe’s), but indirectly goes a long way at establishing them as the authority in home improvement projects.  While it’s just 6 secs in length, I am willing to bet a few hours (if not more) went into planning and shooting just this one video.  This type of video marketing is clever and resonates well with customers.  It’s no secret that people don’t like being sold to.  But what they do like are helpful solutions like an easy way to remove water stains from wood and they’ll remember the company that published this info.  Not only will they remember it, but they will share it with others.  Furthermore, the types of people searching for and watching videos like this one are….BINGO….you guessed it….people who like to do home improvement projects AKA Lowe’s target market!

Case Study: Pampers

Let’s completely shift gears from home improvement to baby care.  Pampers has a content marketing strategy that includes producing videos which showcase quick and easy baby tips.  These short videos cover basic topics that new parents are sure to be searching for such as tips for traveling with a baby or how to get your baby into a sleep routine.  While Pampers products are shown during the videos, there is not a hard sell. Again, it’s about being the brand that puts the information out there that your customers want and need – especially during a time when they might be establishing brand loyalty for a necessary item like diapers.  Take a look…

Develop A Content Marketing Plan To Put This Into Action

Now, it’s time to put these tips into action and develop a content marketing strategy that will help move your business forward.  Here’s how to get started…

  1. Log into Google Analytics or whatever analytics platform you use.
  2. Drill down to the report showing the keywords driving organic traffic (in Google Analytics it’s under Acquisition->Keywords->Organic).
  3. Use the search feature within that report to find keyword phrases using words such as “how,” “what,” “why,” etc.
  4. Write down the top 5 keyword phrases within each of these searches.

So, what happens next?  First you must realize that in just those few minutes you have uncovered the golden nuggets of your business. These are the questions or problems that people finding your site are trying to answer/solve.  If you can help prospects easily find the answers and possibly even expand upon each one with other variations then you are establishing trust.  And once you’ve earned their trust, it’s far easier to earn their business.

How do you go about answering these questions?  Contact us and we will help you develop a content marketing strategy to do just that!

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