How important is building and maintaining solid connections with your customers and the people you work with?
Both are invaluable, according to Michael Ray Hopkin, popular blogger and author of Lead on Purpose.
Hopkin believes that to be a truly effective manager or company president and attract and keep clients, you need to continuously improve your business relationships with your employees and your clients.
Here are three ways to do this:
Let others talk more than you do. Pay attention to what they’re saying.
Appreciate what your clients and your employees do. Take the time to understand where they are truly coming from.
Be quick to give credit to others for their successes. Celebrate achievements of your employees and delight in the accomplishments of your customers.
At FocalPoint, we agree, and put this goal into daily practice. We have seen that if you do this every day and make it a priority, you’ll learn about what inspires and motivates your employees. That will make you a better manager (and will keep employee morale strong).
Additionally, listening, understanding and acknowledging what your customers are saying, how they are reacting to your company, and what is really important to them – will put you in position to provide the services they really need in a way they will appreciate. And that translates into increased sales and customer dedication.
FocalPoint asks: What are you doing to build effective, solid relationships inside and out of your workplace? Got a great example? We’d love to hear about it.