Using Social Media for Customer Service is Now Mandatory

customer service_Focal_PointDo You Use Social Media for Customer Service?

Utilizing social media for customer service is no longer optional, it’s mandatory.  While many digital marketers have heard stories about large companies who are using social media effectively as a customer support channel, there are a lot of small to medium size businesses who are missing the boat.  Many businesses still see handling customer requests and complaints via social media as a burden ...

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