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November 2014

Educating Your Prospects for FREE Makes Them Better PAYING Customers

Everybody wants somethings for free, but businesses need to make money to, well, stay in business.  So what if I told you that giving away free information to your prospects actually results in better paying customers?  Would you believe it?  In fact, as a business, giving away free information might be one of your best content marketing strategies.  Let me explain…

Your Customers Want To Feel Empowered.

They’re reading online reviews, watching how-to videos and listening to podcasts.  And they’re spending more time doing these things prior to purchase than ever before.  A large part of your marketing strategy when it comes to content development should be putting a plan in place to educate your customers by providing them with free information.  The reason why is simple – if your prospects/customers don’t find you when doing this type of research, they’re going to find “someone else.”  That “someone else” is going to be your competition.  Let’s jump right into a couple of case studies to show you what I mean.

Case Study: Lowe’s Fix In Six

One of my favorite examples of a business that does a great job of educating its prospects and turning them into customers is Lowe’s.  Just take a look at this Vine video…

Pretty cool, huh?  Who knew that real mayo could help remove wood stains?  Side note – I haven’t actually tested this yet, but I am taking Lowe’s word for it.  Now that’s some pretty useful information.  Information that doesn’t really directly make Lowe’s any money (last time I checked they didn’t sell mayo at Lowe’s), but indirectly goes a long way at establishing them as the authority in home improvement projects.  While it’s just 6 secs in length, I am willing to bet a few hours (if not more) went into planning and shooting just this one video.  This type of video marketing is clever and resonates well with customers.  It’s no secret that people don’t like being sold to.  But what they do like are helpful solutions like an easy way to remove water stains from wood and they’ll remember the company that published this info.  Not only will they remember it, but they will share it with others.  Furthermore, the types of people searching for and watching videos like this one are….BINGO….you guessed it….people who like to do home improvement projects AKA Lowe’s target market!

Case Study: Pampers

Let’s completely shift gears from home improvement to baby care.  Pampers has a content marketing strategy that includes producing videos which showcase quick and easy baby tips.  These short videos cover basic topics that new parents are sure to be searching for such as tips for traveling with a baby or how to get your baby into a sleep routine.  While Pampers products are shown during the videos, there is not a hard sell. Again, it’s about being the brand that puts the information out there that your customers want and need – especially during a time when they might be establishing brand loyalty for a necessary item like diapers.  Take a look…

Develop A Content Marketing Plan To Put This Into Action

Now, it’s time to put these tips into action and develop a content marketing strategy that will help move your business forward.  Here’s how to get started…

  1. Log into Google Analytics or whatever analytics platform you use.
  2. Drill down to the report showing the keywords driving organic traffic (in Google Analytics it’s under Acquisition->Keywords->Organic).
  3. Use the search feature within that report to find keyword phrases using words such as “how,” “what,” “why,” etc.
  4. Write down the top 5 keyword phrases within each of these searches.

So, what happens next?  First you must realize that in just those few minutes you have uncovered the golden nuggets of your business. These are the questions or problems that people finding your site are trying to answer/solve.  If you can help prospects easily find the answers and possibly even expand upon each one with other variations then you are establishing trust.  And once you’ve earned their trust, it’s far easier to earn their business.

How do you go about answering these questions?  Contact us and we will help you develop a content marketing strategy to do just that!

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3 Simple, But Overlooked Ingredients for Marketing Campaign Success

Marketing-IngredientsThere’s less than 2 months left in the year and all of us want to close out 2014 strong.  It’s times like these when marketers and business owners tend to just go, go, go.   But, when it comes to marketing strategies these busy times can cause us to lose focus and over complicate things as a result.  With so many websites, so many ways to communicate, and so many things you want to do, now is the time to think about how to simplify your marketing success.  Let me tell you how.

I believe all successful marketing campaigns have 3 simple ingredients.  While these ingredients are very simple, they are often overlooked.  I see it happen time and time again.  Missing one of these ingredients is like trying to make a loaf of bread without flour.  It just doesn’t turn out well.

Let’s think about it for a minute – every time a customer or prospect takes the action you want it’s because 3 things happened.  3 very simple ingredients came together just right.

Ingredient #1 – Right Message.  You sent your customer or prospect exactly the right message to capture their attention.

Ingredient #2 – Right Time.  They received your message at the perfect time.

Ingredient #3 – Right Device/Medium.  You reached them using the right method of communication.

Take a look at this short video to see these 3 ingredients come together perfectly…

Example #1: Meat Pack Shoe Store – Hijack

Watch this video from the Meat Pack shoe store in Guatemala to see these 3 things come together perfectly…

Think about this video for just a minute.  Why was this “Hijack” campaign effective?  The answer is easy.  The potential customer was offered a significant discount (right message) while they were in a competitor’s store, likely close to a purchase decision (right time) on their smartphone (right device).  At that point, converting on this campaign for anyone who was targeted was super easy (and even fun) to do.

Example #2: WestJet – Christmas Miracle

Another example of an incredible marketing campaign coming together is shown in this WestJet Christmas Miracle video, take a look…

Sure, this WestJet example involved plenty of planning, but when you think about it the concept was simple.  We’re going to give awesome personalized gifts/go above and beyond (right message) while people are traveling for the holidays (right time) and do so in person (right device).

What Do These 2 Examples Have In Common?

Not only do Meat Pack and WestJet nail all of the 3 must-have marketing ingredients, but they create a truly unforgettable customer experience.  The type of experience that captures attention and the type of experience that customers WILL tell others about.

So, now it’s your turn…

Before you move on with any type of strategic planning on your next online marketing campaign, be sure you’ve got the 3 must-have ingredients right.

1. Right Message – What is the message you want to send to your customers or potential customers?  Maybe it’s an educational message to help them better understand how a product or service works.  Maybe it’s a special discount on Black Friday to help drive some immediate sales.  Whatever your message ends up being, make sure it’s incredibly clear.  Too often we get caught up in all of the other things that come along with an online marketing campaign and lose sight of what our actual message should be.  Don’t be the person sitting there asking yourself again, “what was it we actually wanted our visitors to do?”

2. Right Time – Timing is everything when it comes to planning an effective marketing strategy  Does it make sense to send your message immediately before or after some type of business transaction?  After that, how long is too long?  Getting your timing right can be the difference between a 5% response rate and a 15% response rate.  Look at data, ask your audience ahead of time and test it until you get it right.

3. Right Device – In the marketing industry, especially in today’s world we say “device,” but really it’s any method of communication.  In one instance, sending a text to someone’s smartphone immediately after a purchase offering $10 off the next purchase in exchange for feedback about their experience might be just the right device.  In another instance, sending a hand written follow-up note at the end of the year to your customer along with some holiday goodies might be exactly the right “device.”  I guess what I am saying is that just because we have all of these technological advances and new “devices’ available, doesn’t mean we should lose sight of some of the “old school” ways to communicate.  A hand written note or even a face-to-face transaction can be just the right “device.”

Need Help?

At Focal Point, we make sure our customers get the 3 ingredients to marketing success right, every time.  If you’d like some help with your next online marketing campaign or need some assistance when it comes to strategic planning, please get in touch with us today.  We can help you create that customer experience you’ve been wanting to deliver.

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